# Aura by ZippiAi

URL: https://zippiai.com

Build intelligent product companions and deliver next-gen user experiences with Aura.

ZippiAi builds Aura, a Voice AI Product Companion that helps OEMs and manufacturers deliver post-purchase product onboarding, feature guidance, and troubleshooting through natural voice conversations, instead of static manuals or generic support queues.

## What Aura does

Customers talk to your product's AI companion to understand features, usage, troubleshooting, and maintenance:

- **It feels natural** — Like talking to a friend, not a robot. Fluid, responsive, and human-like interactions.
- **It feels personal** — Remembers context, preferences, and history for a truly tailored experience.
- **It feels guided** — No more searching through documentation. The product proactively helps users achieve their goals.

## Product modules

- **Interactive onboarding** — Guided onboarding helps users quickly understand your product, reduce confusion, boost confidence, and accelerate adoption from the very first interaction.
- **Safety & maintenance** — Proactive safety and maintenance tips, reminders, and best practices help users extend product lifespan, improve performance, and prevent avoidable issues.
- **AI troubleshooting** — AI-powered troubleshooting resolves product issues instantly, reducing support calls, minimising downtime, and improving customer satisfaction at scale.
- **Clear feature explanation** — Instantly explain product features in simple language, helping customers discover capabilities, maximize value, and use products without manuals.

## Why Aura

- **Extends revenue beyond the sale** — Increase lifetime value by extending revenue beyond the sale. Aura enables contextual upselling of spare parts, services, upgrades, and accessories through real-time product interactions.
- **Guides product users** — Unboxing, setup, everyday use: Aura stays with users at every step, with real-time guidance spoken naturally instead of instructions to decode.
- **Fixes problems by talking** — Aura understands what a customer is describing (blinking lights, strange sounds, errors) and tells them exactly what to do, live, without manuals or support calls.
- **Intelligent product companion** — Lets end users troubleshoot, maintain, and understand their devices through natural, AI-driven conversation that replaces manuals, improving with every interaction via real-time knowledge updates and analytics. Available 24/7, in 100+ languages, with instant answers.

## Measurable outcomes

- **60% fewer support queries** — Aura deflects repetitive questions before they become tickets.
- **Faster post-purchase onboarding** and **higher engagement & adoption**.
- **50% reduction in average handling time** — faster resolutions with AI-powered troubleshooting.
- **40% increase in first-time fix rate** — issues solved instantly, without escalation.
- **10x more product insights** — actionable data for product improvement.
- **90% increase in user satisfaction** — seamless, 24/7 multilingual troubleshooting support.
- Support and guidance available in **100+ languages**, 24/7.

## Backed by & featured in

Microsoft, AWS, Techstars, Alchemist Accelerator, Mila, Next Canada, GeekWire, YourStory, The Business Journal, Joules Accelerator, and NextAI.

## Key pages

- [Pricing](https://zippiai.com/pricing) — plans and pricing tiers
- [FAQ](https://zippiai.com/faq) — answers to common questions about Aura
- [Blog](https://zippiai.com/blog) — product intelligence articles
- [Contact](https://zippiai.com/contact) — get in touch with the team